Privacy Policy for AJ’s Removals Effective Date: 28 July 2026

1. Introduction

AJ’s Removals (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your data when you contact us, request a quote, or use our removal services.

We operate as a sole trader based in: Telford, Shropshire, United Kingdom

For all privacy‑related enquiries, you can contact us at: ajsremovals1@gmail.com 07533 872486

2. What Personal Data We Collect

We collect personal information only when you voluntarily provide it to us.

Information you provide directly:

• Name

• Email address

• Phone number

• Preferred moving date

• Details about your move (property type, access, heavy items, floors, etc.)

• Packing requirements

• Photos or videos sent via WhatsApp or email

• Any additional information you choose to provide in your enquiry

Information collected automatically:

Basic technical data may be collected when you use our website, such as:

• IP address

• Browser type

• Device type

• Pages visited

3. How We Use Your Personal Data

We use your information to:

• Respond to enquiries

• Provide quotes

• Confirm bookings

• Communicate about your move

• Deliver removal services

• Improve customer service

• Comply with legal obligations

We do not sell, rent, or trade your personal information.

4. Legal Basis for Processing (GDPR)

Under GDPR, we process your data based on:

Legitimate Interests

To respond to enquiries, provide quotes, and deliver removal services.

Contractual Necessity

To fulfil a booking or removal service you have requested.

Consent

When you voluntarily send us information (e.g., photos via WhatsApp). You may withdraw consent at any time by contacting us.

5. How We Store Your Data

Your data may be stored in:

• Our email inbox (Gmail)

• WhatsApp messages

• Our website form system

• Internal records used to manage your booking

We take reasonable steps to ensure your data is secure and protected from unauthorised access.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary:

• Quote enquiries: up to 12 months

• Completed bookings: up to 6 years (for tax and legal purposes)

• WhatsApp photos/messages: typically deleted after the job unless needed for records

You may request deletion at any time.

7. Sharing Your Data

We may share your data only when necessary:

• With team members involved in your removal

• With service providers who help operate our website or email

• When required by law

We never sell or share your data for marketing purposes.

8. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate data

• Request deletion of your data

• Request restriction of processing

• Object to processing

• Request a copy of your data

• Withdraw consent at any time

To exercise any of these rights, contact us at: ajsremovals1@gmail.com

9. Cookies & Website Tracking

If our website uses cookies or analytics tools (such as Google Analytics or Facebook Pixel), they may collect basic usage data.

A separate Cookie Policy can be provided if required.

10. Contact Information

For all privacy‑related enquiries, contact:

AJ’s Removals Telford, Shropshire, United Kingdom Email: ajsremovals1@gmail.com Phone: 07533 872486

11. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.